Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our furniture upholstery and repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our furniture upholstery services, including your name, contact details, address, and specific requirements for your furniture restoration project. This may include photographs of furniture, measurements, and detailed repair specifications.
We also collect technical data through our website analytics to improve user experience. This information is anonymised and not linked to your personal identity unless you explicitly consent.
2. How We Use Your Information
Your data enables us to deliver professional upholstery services and includes:
- Scheduling home assessments and consultations in your city
- Managing furniture collection and delivery arrangements
- Processing payments and managing service agreements
- Maintaining project records for warranty and future reference
- Communicating about project progress and completion timelines
We handle your information responsibly, using it solely for your furniture restoration requirements.
3. Property Access and Furniture Information
During home assessments, we may collect information about your property access and furniture location. We maintain detailed records of furniture condition, including photographs, measurements, and material specifications for accurate quotation and quality workmanship.
All property and furniture information is treated as confidential and used exclusively for providing our upholstery services. We do not share this information with third parties unrelated to your project.
4. Data Security Measures
We implement industry-standard security protocols to protect your personal information and project data. All digital records including photographs and project specifications are stored on encrypted systems with restricted access. Physical documents containing customer information are securely stored and shredded when no longer needed.
From initial enquiry through project completion and warranty periods, we maintain strict data protection standards for both personal data and project documentation.
5. Legal Basis for Processing
By using our furniture upholstery services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our contractual obligations for assessing, collecting, restoring, and returning your furniture.
6. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as delivery companies for furniture transport or specialist material suppliers. We may also share data if required by UK law enforcement with appropriate legal documentation.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or project details to marketing companies.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
8. Data Retention Period
We retain your personal data for as long as necessary to fulfil our contractual obligations and warranty periods. Project records including photographs and specifications are typically archived for 3-5 years to allow for warranty claims and future service reference, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
9. International Data Transfers
In certain circumstances, your data may be transferred outside the UK, such as when using international cloud storage for project file backup. In such cases, we ensure appropriate safeguards are in place as required by UK data protection law.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
10. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025